Privacy Policy

Website: delwest.lk
Last Updated: [Date]

1. Introduction

Delwest.lk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website delwest.lk and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter
• Contact us
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Date of birth
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide personalized content
• Analyze website traffic

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and fulfill orders
• Send you confirmations, updates, and administrative messages
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns and trends

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Email delivery
• Website hosting
• Analytics
• Customer support

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Protection of Rights

We may disclose your information to protect and defend our rights and property, or the safety of our users or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information.

7.2 Deletion

You may request that we delete your personal information, subject to certain exceptions.

7.3 Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.4 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7.5 Cookie Preferences

You can modify your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to delete your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [Your Email Address]
Address: [Your Business Address]
Phone: [Your Phone Number]

For privacy-related inquiries, you can also contact our Data Protection Officer at: [DPO Email Address]

This Privacy Policy is effective as of [Date] and was last updated on [Date].